Frequently Asked Questions


Sellers

Yes! You are required to wash or dry clean the garment before shipping it. Pass on the love., just as you would expect it to come to you.

Relove transactions are not reversible. Relove does not offer returns to the buyer or seller for reloved products, unless the product does not match the condition listed.
Read our return policy here

48hrs after the item has been delivered you will receive a payment link on your provided email id and phone number. (Unless an issue has been raised by the buyer). You can choose the payment method of your choice - NEFT, RTGS, UPI, IMPS and more.

Coming Soon - You may choose to get paid in store credit as well!

Relove retains the right to charge a penalty in the following scenarios -
  • The garment is not received in the condition specified during listing.
  • The garment has not been cleaned or is damaged or stained.
Relove will choose to charge a cleaning fee, or an adjustment to the price of the garment at it's discretion.

Relove will provide the packaging required to ship your garment right at your doorstep! You will receive a box or envelope with the shipping label already attached. Just drop your clean garment in and we will arrange for the pickup! The item must be sent within 3 business days.

If you decide to change your mind and keep the garment before it is sold, you can let us know at contact@relove.in . We will remove the garment from the website. We recommend that you avoid wearing the garment after it has been listed for sale.

When you ship the garment, you will provide photographic evidence of it's condition during packaging. If the garment is damaged during shipping, Relove will take responsibility for the item and investiage the matter with our courier partners.

We set the price based on a unique algorithm that considers several factors such as age, condition, style and many other factors. We aim to price the item at a point that will most increase the likelihood of it's sale.

These items may be delisted from the store or may be custom items that are no longer listed. Contact us over email at contact@relove.in if you believe this is an error.

Buyers

Only items directly purchased from brands are listed for sale. These items are verified through past orders and confirmed through images and videos.

Relove transactions are not reversible. Relove does not offer returns to the buyer or seller for reloved products, unless the product does not match the condition listed.
Read our return policy here.

If you receive an item with damages or in a condition different than specified by the seller, let us know within 48 hrs and we will investigate the matter and issue a refund.
Read our return policy here.

Shipping reloved items can take longer than regular products as the item is shipped directly from the seller and is verified by our team. Allow 5 to 7 days for the item to be dispatched.
You will receive regular updated on the status of your item via email.

We use a fraction of our wardrobe on a regular basis while the rest simply lies unused. Yet the size of the average wardrobe has doubled over the last 10 years. The fashion industry contributes to 10% of global CO2 emissions. Thrifting allows us to make the maximum use of garments already in circulation.

All orders are non-reversible! Please make sure you have reviewed the item and it's condition before buying.
Read our return policy here.

Packages to the seller containing labels and envelopes are made from recycled paper. Whereas the enevelope itself is made from kraft paper that is recyclable.

The CO2 emissions from shipping are a small fraction of the emissiosions required to make a completely new garment. Right from extraction of the raw material, the waste water while making the fabric, tailoring and the eventual shipping of the new garment itself.

The most sustainable alternative continues to be to buy less, but if you still need that new outfit, why not thrift it; You can get a great deal while you're saving the planet too!