Return & Refund Policy
Relove Guarantees items are in the condition as described by the seller
✔️ What's covered -
- An item being mismatched from the condition it was described
- A defect not visible, or not declared by the seller
- Incorrect item delivered
- Incorrect size delivered
- Change of mind
- Any imperfections or damage already declared by the seller
- Item does not fit / Size issues
- Delayed delivery
All return requests must be raised within 48 hrs of receiving the item, after which the payment will be released to the seller and the item will not be eligible for return.
CancellationsRelove orders can be cancelled only for 12 hrs after they have been placed. Once orders are shipped, Relove orders are not eligible for cancellation.
How to raise a return request
- If the item you received has an issue that is covered above. Take a photo of the discrepancy and email us at firstname.lastname@example.org; You can also whatsapp us on +919321050103.
- We will inspect the images and resolve the dispute with the seller. We will contact you if we require additional information.
- If your return request is approved, Relove will arrange for the item to be shipped back to the seller.
- Once the seller receives the item, your refund will be processed by us in 2-3 working days. Please allow a few additional days for the amount to be processed by your payment or banking partner.
ExchangesReloved items cannot be exchanged or returned unless there is an issue with the product as described above.
RefundsRefunds are processed by our payment partner Razorpay (subject to change), incase the order was a COD order you will receive a link to select the payment source of your choice.
What if an item does not fit or I do not like it?If you do not like an item or it does not fit, you can relist the item for sale on Relove and we will not charge our comission on the sale! Simply ship the item back to our warehouse and we will list it for you.