Frequently Asked Questions

Relove bears the cost of the shipping between the seller and buyer. This cost is factored into the comission charged on the sale of the item.

Relove verifies the authenticity and condition of the item before it is approved for listing. The item is verified using a combination of manual and automated techniques. Additionally, the seller's payment is held in escrow until the buyer confirms the state of the item.
Relove takes responsibility for any fraud and damaged item during transit.

Relove uses a prepaid wallet system for the relove comission - this includes payments made to the seller, transportation and packaging costs. A prepaid system helps ensure the seller is paid in time and there is enough balance available.

Relove handles all cancellations, however refunds are handled by the merchant since they are processed on their payment gateway.

Yes, the storefront can be fully customized depending on the merchant requirements. We provide an initial standard template however this can be changed as per the requirement. Reach out to as contact@relove.in for more information.

We do not currently offfer a whitelabel solution. However this may be available in the future. Reach out to us at contact@relove.in to let us know about your requirements.

We recommend you offer store credit upto 10-15% of the value of the product being sold; or calculated as a factor of your acquisition costs on other channels.
Store credit is a great way to incentivize sellers to shop with you again and building customer loyalty.

Relove servers have a great customer acquisition channel for brands to acquire new customers that are eco-conscious. 45% of relove customers are new to our brands
It is important to note that the resale market for your products already exists on 3rd party websites. Relove simply allows the brand to reclaim this market.

Yes, orders made offline or gifted can also be resold. As long as the required product information for the product is present.

Yes, you can decide which products or categories can be made available for resale.

No. We require the product information of the product being sold be available on the store. This helps keep a consistent and high quality experience for buyers, along with reduced fraud.